After you submit a ticket it appears in your list of tickets. A member of the staff reads it and replies on the ticket. When there is a reply you can answer on the same ticket.

NabzClan does not promise one response time for every ticket. Where a policy states a figure, this is what it says:

• Ban appeals: an answer within 7 days, with the reason. The appeal is read by honesty, the staff lead, not by the staff member who made the original decision.
• Copyright notices: we aim to review a notice within 3 days.
• Requests about your personal data (a copy, a correction, deletion): a reply within 30 days.

For everything else, expect a reply as soon as staff can give a correct one, and we would rather say "we do not know yet" than guess. If a ticket has sat without an answer for longer than seems reasonable, add a short comment to the ticket saying so.

Staff can be wrong. If an answer looks wrong to you, say so on the ticket and it will be looked at again. Who the staff are: https://nabzclan.vip/threads/40/.