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Search the knowledge base, or open a ticket. Answers come from the NabzClan community and team.

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Tickets go to the right section first, so you get a useful answer sooner.

Account & sign-in help

Problems signing in, password or email changes, two-step verification, or deleting your account.

Sideloading & app help

Help with AltStore, SideStore, Sideloadly, LiveContainer, Developer Mode or signing errors.

Report a scam, abuse or user

Report a scam, harassment, spam, impersonation or another member breaking the rules.

Ban & moderation appeals

Appeal a warning, restriction or ban on your account. An appeal is answered within 7 days.

Copyright & privacy requests

Send a copyright notice or counter-notice, or ask for a copy, correction or deletion of your data.

Bugs & site feedback

Tell us about a broken page, a confusing step, or an idea to improve the forum or the helpdesk.

Partnerships & press

Questions from press, partners or projects wanting to work with NabzClan.

Knowledge base

Step-by-step answers written by the NabzClan team. Check here first; many questions are already answered.

Sideloading and signing help

Sideloading and signing help

11 Topics

AltStore says "Could not find AltServer" or freezes at sign-in: what do I check? An app from the Sidelix App Store will not download or install Why does my sideloaded app show 1 year instead of 7 days? AltStore, SideStore, LiveContainer or Sideloadly: which one should I use? What should I include when I ask for sideloading help? What does "The provisioning profile is banned" (0xe8008024) mean?

Community help

Community help

4 Topics

How do announcements and rule changes work? Can I share my own project on NabzClan? Where are the NabzClan Discord and Telegram? How do I ask a question on the forum so I get an answer?

Copyright and privacy

Copyright and privacy

5 Topics

What personal data does NabzClan hold about me? How do I ask for a copy of my data or a correction? Who can see my data, and do staff read my private messages? My content was removed after a copyright notice. What can I do? How do I send a copyright notice?

Your NabzClan account

Your NabzClan account

5 Topics

How do I reset my NabzClan password? How do I delete my account or ask for my data to be deleted? How do I create a NabzClan account? Can I turn on two-step verification? How do I change the email address on my account?

Rules, bans and appeals

Rules, bans and appeals

6 Topics

How does the enforcement ladder work? Can I have more than one account? What gets me banned with no warning? How do I appeal a ban or warning? What should I include in my appeal? What are the NabzClan rules in plain words?

Safety and scams

Safety and scams

6 Topics

How do I report a scam, abuse or another member? How do I spot a scam on NabzClan? Why can't I post leaked certificates, keys or paid-app files? What will NabzClan staff never ask me for? What happens after I report something? Is it safe to run a sideloading tool or file someone posted?

Getting started

Getting started

5 Topics

What happens after I open a ticket, and how long does it take? What is the NabzClan helpdesk? Which ticket section should I pick? Who answers my ticket? How do I sign in to the helpdesk?

Still stuck?

Open a ticket and the staff will reply. Most tickets get a first answer the same day; appeals take up to 7 days.

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